We are open Monday to Friday, from 8:30 to 12:00 and 13:00 to 16:30.
Agence municipale de financement et de développement des centres d’urgence 9-1-1 du Québec Municipal Agency for the Funding and Development of Québec’s Emergency 9-1-1 Call Centres
2954, boulevard Laurier, suite 300
Québec City (Québec) CANADA
G1V 4T2
Phone: In Québec City and in the surrounding area: 418 653-3911
From elsewhere in Canada, toll free: 1 888 653-3911
The municipal tax for 9-1-1 service is a monthly payment of 0.46 $ that must be paid by every customer of a given telephone service, regardless of the physical mode (landline or wireless, including internet phone service and prepaid card services), if that service allows users to call, directly or indirectly, an emergency 9-1-1 centre. This tax came into effect on August 1st, 2016. From 2009 to 2016, the rate was 0.40 $ a month.
9-1-1 is a municipal responsibility in Québec. Less than thirty emergency call centers provide service to the people of Québec. Some are managed by urban agglomerations, local municipalities, intermunicipal boards of police, non profit regional organizations, a regional county municipality or a private company.
