Is Québec the only province in Canada where funding for 9-1-1 emergency centres is assumed by telephone service customers?

No. In seven other provinces, a fee or monthly levy is collected from the clients of a telephone service to fund 9-1-1 emergency services: New Brunswick ($0.97), Prince Edward Island ($0.70), Nova Scotia ($0.43), Alberta ($0.95), Saskatchewan ($1.88), Newfoundland and Labrador ($0.75), Northwest Territories ($1.70) and British Columbia (Municipal levy, varying from $0.47 to more)…. Read more »

Locating wireless callers to 9-1-1

The location service enjoyed by the person using the wireless service is, for now, often much less precise than one using conventional wireline. The dispatcher must ask the caller to know the exact location from which comes the call. Contrary to what is described on TV or in the movies, the location of a wireless… Read more »

What is Voice over Internet Protocol (VoIP) 9-1-1 Service?

This type of web-based telephone subscription (often less expensive) sometimes does not allow a 9-1-1 call to be sent directly to your municipal 9-1-1 service when you dial 9-1-1. Moreover, it does not always automatically provide location data to your 9-1-1 center during an emergency call and does not offer any of the security features… Read more »

What is the meaning of Next Generation 9-1-1 services?

Next Generation 9-1-1 (NG) service will be phased in in Canada over the next few years. You can visit the section of the CRTC website dedicated to this topic to learn more.  

Why has the Agence municipale de financement et de développement des centres d’urgence 9-1-1 du Québec been created?

Subscribers of all telephone services in Québec, including wireless, must pay the monthly tax for the funding of 9-1-1 service. To reduce administrative costs and because it is difficult to link some types of services to a particular municipality, it was considered preferable to remit proceeds from the tax to a single organization, the Agence… Read more »